Refund policy
RETURN POLICY
Last updated June 16, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied, you may return it to us free of charge for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Kenmoora Ltd
Attn: Returns
KENMOOR
Woodside Lane
LONDON
N12 8RG
United Kingdom
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
● Bikinis
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Garments should be unworn and have the original Tags
QUESTIONS
If you have any questions concerning our return policy, please contact us at: